Legal
Withdrawal, cancellation and refunds
Updated 20 October 2026
This page sums up, in plain words, what our terms say about changing your mind, stopping a subscription and getting your money back. It does not replace them: if anything here differs from the Terms of Service (consumers) or the Business Terms, the terms apply.
Withdraw within fourteen days (consumers)
If you bought a Cyclop OS edition as a consumer, you can withdraw from the contract within fourteen calendar days of accepting the terms, free of charge and without giving a reason (Terms of Service, article 10).
- The quickest way: withdraw from contract here, in your account. The page shows the date your withdrawal period ends, and you receive an email confirming we got your request.
- Or send us the withdrawal form printed at the end of the Terms of Service (Annex 1), or any clear statement that you want to withdraw, by email at contact@cyclop-tech.com.
Model withdrawal form
To: Cyclop Technologies OÜ, Sepapaja tn 6, 15551 Tallinn, Estonia, contact@cyclop-tech.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*) / for the supply of the following digital content (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
(*) Delete as appropriate. Fill in and send this form only if you wish to withdraw from the contract. Using it is optional: any clear statement works.
We refund every payment received, with the same means of payment you used unless you expressly agree to another one, without undue delay and at the latest fourteen days after we learn of your decision.
Your licence starts as soon as you pay. If you ticked the box asking for the service to start before the fourteen days were over, the terms say you only owe the price for the time that has passed until you told us you were withdrawing (calculated pro rata), and the rest is refunded. If you did not tick it, the whole price is refunded.
Stop a subscription
- A yearly licence is paid once, for twelve months. It does not renew automatically: we email you before it ends, and you renew it from your account if you want to. There is nothing to cancel.
- A monthly plan is a subscription that renews automatically every month until you cancel it. You can cancel it yourself, free of charge, at any time from your account: End my subscription, or Billing for the secure payment portal. The licence keeps working until the end of the month already paid, and nothing more is charged.
A period that has started is due in full (article 19): cancelling does not refund the current period, and you keep your edition until it ends. After that, your computer keeps working on the free Community base; only the paid edition's repository and its updates stop.
Business customers
The right of withdrawal is a consumer right: the Business Terms do not provide one. The same notice periods apply to stop a subscription (two days for monthly, one month for yearly), from your account, and a period that has started is due in full.
Websites and monthly web plans
A website project or a monthly web plan follows the conditions printed on your quote, which are also published as the General terms for websites. To withdraw, stop a plan or ask about a refund, write to contact@cyclop-tech.com with your quote or invoice number; we confirm receipt by email.
Refunds in practice
- Refunds go back to the card or account you paid with, through our payment provider, Stripe.
- Your bank may take a few more days to show the money once we have sent it.
- You can follow every payment and refund in Billing.
Something went wrong?
Write to contact@cyclop-tech.com or use the support page. If we cannot settle it together, the Terms of Service (article 24) explain how to reach a consumer mediator for free.